Maxis Broadband Service: From Bad, Then Tolerable to Worse!

Yours truly is a subscriber to the Maxis Broadband service. From being on my recommended list, Maxis broadband has now joined ACER in my Avoid Like a Plague List. Am I happy about it? I’ll give you 68 monthly reasons why I aint happy as well as the phone bill - which I am yet to see for this month.

First, the modem came late. 3-4 weeks after I signed up and paid RM100. Then I cannot use the battery - the modem being problematic again - without the power chord. They sent a technician over, but the problem persists. Regardless how many battery replacements I may face, the problem will be the same - the modem is faulty, I suspect.

Anyway, today I called customer care, and they guided me for 20-30 minutes - including the 3 time hold. It’s not the line, I deduced. It’s the modem! They want me to lodge a report - by calling in their customer care, again.

*Takes a deep breath*

If it was not for the 18 months contract, expect the modem to be joining my Acer laptop in the football field.

What’s the problem with Maxis Broadband?

While http://192.168.0.1/ tells me that I’m connected and all, I still have problem downloading pages. If it was as elaborate as Maxis’ own website, I can understand. But even Google takes perpetuity to download! My God! How ‘heavy’ is the Google logo and the search box? The ‘Page Not Found’, ‘Server Not Found’ and ‘Server Busy’ page never appeared. Instead, you see “Looking up X”, “Connecting to X”, “Waiting for X”, “Connecting to X”, “Waiting for X”, and you wait… and wai… and wait again… Please, do not forget to wait some more. *Grumbles*

Take this as a lesson: this is NOT how you want your customer to react. As they say, a dissatisfied customer would tell 10 friends. Now I’m telling the world at large. Maxis have successfully turned a very satisfied customer to a very dissatisfied customer who shares his experience to the world at large.

Oh yeah, it’s been ten minutes and the browser I opened is still “Waiting for Google.com.my…” Talk about ‘High seed internet access’. At this rate, even dial-ups are faster compared to this service.